Frequently Asked Questions
Everything you need to know about shopping at Hos Josefine
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-5 business days depending on your location. Shipping costs are calculated at checkout based on your delivery address.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 14-day return policy. Items must be returned in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.
Which payment methods do you accept?
Hos Josefine accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products ethically sourced?
Quality and integrity are our priorities. We work closely with our suppliers to ensure that all products sold at Hos Josefine meet high standards of craftsmanship and ethical production.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team immediately. Once an order has reached the shipping stage, it can no longer be modified.